Delivery Days and Times

We deliver five days a week, from Tuesday to Saturday.

Deliveries typically take place between 8:00 am and 6:00 pm, although occasional delays may occur due to courier issues. We highly recommend leaving safe place instructions when placing your order in case you are unavailable to receive your delivery.

Customers are advised to schedule delivery at least 2–3 days prior to their planned celebration or event. Although courier delays or failures are uncommon, allowing this timeframe provides an opportunity for any unforeseen issues to be resolved and, where appropriate, a replacement order to be arranged.

All calzones are supplied with a minimum chilled shelf life of 3 days from the date of delivery and frequently longer.

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Delivery Delays

Whilst we do everything we can to ensure orders arrive on the selected delivery date, delays can occasionally occur due to circumstances outside of our control.

To help protect your order, we package our products specifically to withstand delivery delays of up to 24 hours beyond the scheduled delivery date (a total of 48 hours in transit). During periods of warmer weather, we also increase the number of ice packs included where required.

Our packaging materials and methods are regularly tested throughout the year to ensure they maintain products at chilled temperatures during transit, including in the event of a delivery delay.

Please note that it is normal for the ice packs to have fully defrosted during transit. The wool liner provides the insulation that helps maintain the chilled environment within the parcel.

If your parcel is delayed or you have any concerns regarding the condition of your products upon arrival, please contact us as soon as possible at hello@thecalzonekitchen.co.uk. Our customer service team will investigate the matter and take the appropriate steps to resolve it.

If your order is delivered the day after your scheduled delivery date, please do not refuse the delivery. Our products are packaged specifically to accommodate delivery delays. We ask that you first inspect the contents and, if you have any concerns, contact our customer service team before disposing of the products so that we can assist you appropriately.

Please do not request delivery date changes directly with the courier. As our parcels contain chilled, perishable food, the courier is unable to store or re-deliver them on an alternative day. If you have any concerns regarding your scheduled delivery date, or know that you will not be available to receive your order, please contact us directly at hello@thecalzonekitchen.co.uk as soon as possible. We will always do our best to assist and advise on the most suitable solution before your order is dispatched.

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Bank Holidays

We do not deliver on Bank Holidays or the day following a Bank Holiday due to courier restrictions.

If your subscription order is scheduled to arrive on one of these days, it will automatically be moved to the next available delivery day.

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Safe Place Instructions and Responsibility

Please leave safe place instructions when placing your order to allow the courier to leave your parcel in a secure location if you are unavailable or do not hear them knock.

If no safe place instructions are provided, the courier will leave the parcel in a location they deem safe or at your front door.

APC will send you an email on the morning of delivery with an estimated delivery window, followed by a delivery confirmation email (including a delivery photograph where available) once your parcel has been delivered. Please check these emails so you can locate your parcel promptly.

The Calzone Kitchen does not receive compensation for delivery errors and cannot be held responsible for missing parcels where:

• no safe place instructions have been provided at the time the order is placed;
• the parcel has been delivered in accordance with the courier's proof of delivery;
• or the parcel has not been located on the day of delivery following the courier's delivery notification.

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Delivery Coverage

We deliver to most areas of the UK mainland.

Unfortunately, we are currently unable to deliver to:

• Northern Ireland
• Scottish Highlands
• UK Islands
• Some remote areas of Scotland

Please note that courier delivery areas may change from time to time. The Calzone Kitchen cannot be held responsible if the courier updates its delivery network and is no longer able to provide a next-day delivery service to your postcode.

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Failed Delivery Areas

If you place an order and we subsequently discover that we are unable to deliver to your postcode, we will cancel your order and issue a full refund.

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Failed Deliveries

If you experience a failed delivery, please contact us at hello@thecalzonekitchen.co.uk and we will do our very best to resolve the issue as quickly and efficiently as possible.

Our customer service team aims to respond to all enquiries within 24 hours during our working hours of Monday to Friday, 9:00 am – 5:00 pm.

The Calzone Kitchen cannot be held responsible for failed deliveries resulting from incorrect delivery addresses or contact information provided when the order was placed.

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Delivery Costs

Delivery charges are calculated using the final order value after any discounts have been applied.

Digital products, memberships and gift cards are excluded from the delivery value calculation. Delivery charges are calculated only on physical products requiring shipment.